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Learn how narratives arm your employees and customers with actionable information that will improve performance and increase engagement.
3 Steps to a Successful Partnership with a Digital Startup
Learn 3 reasons why today’s partnerships are focusing more on innovative technology that improve the user experience or business process.
The Top 4 Metrics in Call Center Reporting
Improve you call center representatives' performance and identify the true service level that your customers with these four top metrics.
Innovative Partnerships: USAA & Narrative Science
USAA Chief Innovation Officer, Zach Gipson, discusses the importance of a dedicated focus on innovation at USAA, as well as why they chose to partner with Narrative Science.
Call Center Coaching: How to Provide Real-time Metrics and Effective Advice
Technologies like advanced natural language generation (Advanced NLG) can help your center leaders communicate metrics in real-time with your front-line agents.
Insurance: Quill Claims Report
Quill automates claims analysis into narrative reports freeing up the analysts time to focus on higher-value tasks
Call Center Coaching
Quill automates the transformation of call center data into consumable, natural language insights and recommendations for improvement, personalized to each employee.
Comprehensive sales performance reports, scheduled or on-demand
Insurance Sales Performance Solution Overview
Our technology, Quill™, eliminates time spent creating reports, identifies performance trends, and enables personal and frequent reporting across any size sales team.